Coronavirus (COVID-19) Preparedness Information

Frequently Asked Questions

How long might I wait in the Emergency Room?

All patients and diagnoses are different. Click here for a general guideline to our ER wait times, which may vary based on several factors.

Who are the doctors in the ER?

The doctors in Chan Soon-Shiong Medical Center at Windber’s ER are specially trained in emergency medicine. They are contracted employees with the company Envision. Many of these doctors have been with the hospital for several years.

How will I receive bills for my ER visit?

You and/or your insurance company will receive a minimum of two bills for your ER visit – one from the hospital and one from the ER physician group. You will receive additional bills if any tests are performed. For example, if you have an x-ray, you will receive a bill from the radiology group for the reading/interpretation of your x-ray.

What if I can’t afford to pay for my ER services?

The quality of care you receive is not at all based on your ability to pay. In 1986, Congress enacted the Emergency Medical Treatment & Labor Act (EMTALA) to ensure public access to emergency services regardless of ability to pay. It’s the law:

If you have a medical emergency or are in labor, even if you cannot pay or do not have medical insurance or you are not entitled to Medicare or Medicaid, you have the right to receive, within the capabilities of this hospital’s staff and facilities:

  • An appropriate medical screening examination,
  • Necessary stabilizing treatment (including treatment for an unborn child),
    and, if necessary
  • An appropriate transfer to another facility.

This hospital does participate in the Medicaid program.

How can I obtain information about financial assistance?

The Financial Assistance policy, application form, and the plain language summary can be offered in other languages if necessary. The hospital may elect to furnish translation aids, translation guides, or provide assistance through the use of qualified bilingual interpreter by request.