Coronavirus (COVID-19) Preparedness Information


Coronavirus (COVID-19) Preparedness Information

Preparedness Updates

Chan Soon-Shiong Medical Center at Windber continues to monitor the evolving coronavirus (COVID-19) situation and is taking the necessary steps to effectively care for our patients and properly protect our healthcare workers. Ultimately, our goal is to provide quality care while ensuring the health and safety of our patients, employees, and visitors. To that end, we are working closely with the Pennsylvania Department of Health and following Centers for Disease Control and Prevention (CDC) response and preparedness recommendations.

About COVID-19

Learn about the science behind the coronavirus by watching a series of 7 videos created by Chan Soon-Shiong Medical Center at Windber’s Board Chair Dr. Patrick Soon-Shiong. Soon-Shiong is a surgeon and scientist who has spent his career studying the human immune system to fight cancer and infectious diseases.

If you have questions or concerns about COVID-19, please access the Pennsylvania Department of Health website at Because the situation is rapidly evolving, this website is continually being updated with new information and guidance. If the online resources do not address your concern, then you may submit an email to


If you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your healthcare provider immediately. Additionally, you should restrict activities outside of your home, and if necessary seek medical care. Avoid large crowds and gatherings.

For a more detailed document about what to do if you suspect you are sick with COVID-19, click here for a CDC Fact Sheet.

If you suspect that you have COVID-19 and have a medical appointment, please call ahead to inform the office so they can take steps to avoid infecting or exposing other people.

Preparedness Updates

6/10/20, 2 p.m.

Visitor Policy Update:

  • As of Thursday June 11, patients will be permitted one healthy visitor per day between the hours of 12 Noon and 4 p.m., seven days a week.
    • Visitors will be screened at the entrances and will be required to wear a mask and an armband while in the facility.
    • Special considerations may be made for emergency and end-of-life care.
  • Our policy still allows for one designated patient support person at the patient’s bedside for pediatric patients and patients for whom the hospital determines a support person is essential to the care of the patient, including patients with intellectual and/or developmental disabilities and patients with cognitive impairments such as dementia.

Events Update

  • Visit to view updated events, fundraisers, support groups, and department seminars as they are reintroduced.

Volunteers Update

  • As of Monday, June 15, our volunteer program will recommence.

6/8/20, 1 p.m.

HealthStyles Re-Opening:

Additionally, every member will have their temperature checked upon arrival. Masks will not be required unless you are going elsewhere in the hospital. The locker rooms will be closed for the time being. Please limit the amount of personal items you bring inside with you.

Please note, the Davidsville and Portage HealthStyles locations reopened on Friday, June 5.

If you have specific questions for any location, please call the main HealthStyles number: 814-467-3632.

4/17/20, 2:30 p.m.

New mask guidelines, effective Monday, April 20:

  • While in the facility all employees must wear a mask or cloth face covering at all times, except to eat or drink during a break.
  • While in the facility, all visitors must also wear a cloth face covering or mask, if tolerated. If they don’t have one upon entering, please give them a homemade cloth face covering or surgical mask, as supplies allow.
  • For CDC instructions for making your own cloth face covering, visit:
  • If you know someone who wishes to donate masks or homemade cloth face coverings, please have them contact Kim Oleksa at 814-467-3705 or to arrange a drop-off. Cloth masks help us preserve our medical-grade masks for patient care.

3/30/20, 3:00 p.m.

  • UPDATE: Door times have changed. All employees and visitors must report to one of these entrances to be screened before entering the hospital:
    • Emergency Department Open 24/7
    • Main Registration Open M-F 6:30 a.m. – 4 p.m.
    • 3rd Floor Corridor Open M-F 6:30 a.m. – 4 p.m.
    • Orthopedic Walk-In Clinic Open M-F 8:00 a.m. – 4 p.m.
    • HealthStyles (5th Floor) Open M-Th 6:30 a.m. – 6 p.m. & F 6:30 a.m. – Noon
  • Effective immediately, all visitors/patients will receive a red armband to signify to all departments that they have been screened at an entrance door.

3/23/20., 6:00 p.m.

  • Beginning tomorrow, March 24, all employees and visitors must enter one of these doors on Monday – Friday from 6:30 a.m. to 7 p.m.: Emergency Department, Main Registration Area, 3rd Floor Corridor, or HealthStyles (5th Floor). You will have a screening before entering the facility.
    • Monday – Friday from 7 p.m. to 6:30 a.m. and all day on weekends, the Emergency Department must be used.
    • Access to the Orthopedic Walk-In Clinic is limited to patients only.
  • We are requesting that all patients refrain from visiting Medical Records in person. Please call them at 814-467-3805 and they will handle your request via phone.

3/23/20, 3:00 p.m.

  • Effective tomorrow, no patient visitors are permitted. Special considerations will be made for emergency care and end-of-life care.
  • Effective tomorrow, the cafeteria is open to employees only for take out.
    • Breakfast 7:30 – 9:30 a.m.
    • Lunch 11 a.m. – 1 p.m.

3/19/20, 3:30 p.m.

  • Effective today, CSSMCW is no longer performing elective surgeries. Chief of Surgery Dr. Taesun Moon said, “Guidelines have been established to determine what meets the criteria of elective surgery. We will postpone elective surgeries for 30 days that will not harm the patient by waiting that period of time.”These measures are taken to conserve personal protective equipment for healthcare workers and blood supplies, as well as to limit visitors in the hospital.We currently have adequate staff to maintain all of the available beds within our hospital. We are working with our WindberCare Physicians to screen and refer only appropriate patients to the emergency department and inpatient units.

In addition to our emergency preparedness plan for COVID-19, we are available to meet all other care needs of our community as an acute care facility. We recognize our responsibility to adequately care for all patients during this time.

While postponing elective surgery, we maintain the capability of performing all other services, including emergency surgery, urgent medical care, heart catheterizations, diagnostic lab testing, all x-ray imaging, and all rehabilitation services (physical, occupational, and speech therapies; cardiac rehabilitation; and pulmonary rehabilitation).

3/18/20, 4:00 p.m.

  • Effective March 19, seating in the cafeteria will be reserved for ONLY patients, visitors, and emergency and postal personnel.

3/17/20, 3:30 p.m.

  • Effective immediately, only one healthy visitor is permitted per patient.
  • Beginning March 19, our volunteer program will be suspended until further notice.
  • All planned community events, fundraisers, support groups, and department seminars are cancelled or postponed until further notice. These include:
    • March 23 – May 11 – New Volunteer Training
    • March 28 – Cornhole Tournament
    • March 31 – Monthly Bereavement Support Group (until further notice)
    • April 1 – Pediatric Therapies Painting Party Fundraiser
    • April 7 – Seminar – What’s the Skinny on Obesity?
    • April 7 – Breast Cancer Support Group
    • April 14 – Monthly Weight Loss Seminar (until further notice)
    • April 19 – Afternoon Tea Fundraiser
    • April 21 – Quarterly Bariatric Support Group
    • April 29 – Knee Seminar

3/16/20, 1 p.m.

  • Because HealthStyles Fitness Center is both clinical and non-clinical in nature, we are taking the following precautions to care for our members and patients. Beginning Tuesday, March 17, HealthStyles Fitness Center will be closed to all members until further notice. The facility will remain in use for ONLY Cardiac Rehabilitation, Pulmonary Rehabilitation, and Physical Therapy.
    • All classes are canceled.
    • The walking track will be open for patient use ONLY.
    • This also includes Portage and Davidsville HealthStyles sites.


Pennsylvania Department of Health

Centers for Disease Control and Prevention