At Chan Soon-Shiong Medical Center at Windber, quality is measured not only by clinical outcomes, but by the experiences of the patients and families we serve every day.
We continuously monitor patient safety, clinical quality, patient experience, and publicly reported performance measures to ensure we provide safe, effective, and compassionate care. Independent organizations have recognized CSSMCW for excellence in patient experience, communication, cardiovascular care, home health, and hospice services.
One of the most meaningful measures of healthcare quality comes directly from our patients.
Patient experience is measured through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a standardized national survey administered to patients after discharge from hospitals across the United States. The survey evaluates communication with nurses and physicians, responsiveness of staff, cleanliness, discharge planning, and overall satisfaction.
Chan Soon-Shiong Medical Center at Windber currently maintains a 4-Star Patient Survey Rating through CMS Care Compare, reflecting positive feedback from patients regarding their hospital experience.
Several national recognitions earned by CSSMCW are based on patient feedback reported through these surveys, highlighting the experiences of patients who have entrusted us with their care.
Patient experience has long been one of CSSMCW’s greatest strengths. In recent years, the medical center has been recognized by independent organizations for excellence in patient satisfaction, communication, cleanliness, and overall patient experience, including:
These recognitions reflect the compassionate care, strong communication, clean environment, and personalized attention provided by our physicians, nurses, and staff every day.
CSSMCW has earned recognition for overall hospital performance, quality outcomes, and patient-centered care.
Chan Soon-Shiong Medical Center at Windber was named one of the nation’s 100 Top Hospitals® by Fortune and Merative in 2022. Among small community hospitals, CSSMCW ranked #2 in the United States, recognizing exceptional performance in quality, patient outcomes, operational efficiency, and patient experience.
CSSMCW previously earned CMS‘s highest Five-Star Overall Hospital Quality Rating, reflecting strong performance across multiple quality and safety measures.
Our Percutaneous Coronary Intervention (PCI) Program earned re-accreditation from Corazon following a comprehensive review of clinical outcomes, quality processes, patient care standards, and regulatory compliance.
These recognitions reflect our commitment to delivering high-quality care close to home while achieving results that compare favorably with hospitals across the country.
Our commitment to quality extends beyond inpatient hospital care and into the homes and communities we serve.
Windber Home Health has earned multiple SHPBest™ Patient Satisfaction Awards, recognizing the agency among the nation’s top-performing home health providers based on patient experience scores.
Since the program began in 2019, Windber Home Health has achieved both Premier Performer (Top 5%) and Superior Performer (Top 20%) designations each year, reflecting a longstanding commitment to compassionate, high-quality care and exceptional patient satisfaction.
Windber Hospice has earned multiple SHPBest™ Patient Satisfaction Awards recognizing excellence in caregiver and family satisfaction.
Most recently, Windber Hospice was named a SHPBest Superior Performer (Top 20%), placing the program among the top-performing hospice organizations nationwide based on caregiver and family satisfaction scores. These awards are based entirely on feedback from the families and caregivers of hospice patients.
Together, these recognitions reflect the dedication of our home health and hospice teams and our ongoing commitment to providing compassionate, high-quality care wherever patients call home.
Providing safe, high-quality care is a responsibility we take seriously.
Our physicians, nurses, and staff continuously evaluate performance and implement evidence-based practices designed to:
Quality improvement is not a one-time achievement. It is an ongoing commitment that guides every aspect of care at Chan Soon-Shiong Medical Center at Windber.
We believe patients should have access to reliable information when making healthcare decisions.
Additional quality information about Chan Soon-Shiong Medical Center at Windber is available through:
We encourage patients and families to explore these resources as part of their healthcare decision-making process.