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Patient Testimonials

What do patients have to say about their experiences at Chan Soon-Shiong Medical Center at Windber?

“Very good care from everyone. Food was delicious. Nurses were so friendly. My room was comfortable.”

“ER was very good and kind. Dr. Phulwani is sensational.”

“I went very early in the AM for blood draw and was able to register at the ER window and did not have to wait in line. Very convenient!”

“Leah in the X-Ray Dept was very polite and professional. Pleasant to be around.”

“All the nurses and staff on the outpatient surgery were amazing. Ann in the OR was so nice and eased my anxiety. Everyone was very sweet.”

“I really appreciate the kindness and respect I receive from Jon. He is the reason I choose to get MRIs done at CSSMCW! He is one of the nicest employees you have and is so very kind and understanding. Thank you!”

“The tech was very kind and answered all my questions. Very caring person.”

“The tech was very nice and friendly and through.  I was impressed by her knowledge and demeanor.”

“I always request Windber for my MRIs. The appointment is always on time and in and out.”

“My MRI was timely and registration was very fast. MRI tech was kind and professional.”

“I like the personalized care, the promptness, and the quick reporting of results at your facility.”

“I had surgery at your hospital last year and was very pleased with the facility and staff. I was treated with kindness and the staff were very attentive.”

“The nursing staff was very professional, courteous, and caring at all times, making dealing with my infection easier. I will continue to choose CCSMCW for my healthcare, and for my family. First Class all the way!”

“Truly patient-centered care! Everyone from the doctors, to the nurses and registrars were friendly and helped to soothe the pre-testing nerves. Would definitely recommend for excellent care.”

“Friendly, caring staff who take time to explain things and don’t rush testing.”

“Absolutely excellent. I could not have asked for any better care. It made a painful situation manageable.”

“I was a patient in Chan Soon-Shiong Medical Center at Windber in April and was very pleased and extremely happy of all the nice nurses and doctors there. Let’s just say it is not my last visit to Chan Soon-Shiong Medical Center at Windber and it is my first choice from now on.”

“All physicians that treated me during my stay were excellent professionals!”

“We walked into the respiratory department at Chan Soon-Shiong Medical Center at Windber in hopes of finding a pulmonary doctor for my husband on Monday. Our real hope was to actually have that doctor X-ray him and diagnose his cough that hadn’t responded to penicillin. We were successful, but only because we came upon an angel named Stacey, who made it happen. You could have easily said you couldn’t help, or that you were busy (which you were), or that you would have to redirect us. But no, your compassionate heart and professionalism caused you to pick up the phone and you continued dialing until you made the impossible happen and both my husband and I are eternally grateful that we found you when we had given up all hope. Thank you seems so trite, but it is most sincere. May the Lord ever richly bless you for your goodness and kindness.

“Humility and good quality care are hard to find. Keep up the excellent service.”

“I have never been disappointed in this hospital or staff. Thank you and keep up the great work.”

“I have used this hospital since I was a child and feel very comfortable there.”

“I like the promptness and never had to wait long. Everyone is so polite.”

“I was very pleased with the care that I received, both by staff and physician.”

“You are our 1st choice of hospitals. We use your outpatient service lines also. Clean facilities.”

“I like the small feel of CSSMCW while still getting quality care.”

“I am very pleased with the staff who took care of me.  That is why I keep coming back to this hospital.”

“I will continue to come to your center. Everyone is very nice and it is very clean.”

“Always treated me like a family member. Best hospital in the area. Couldn’t ask for better care and very good food menus.”

“Everyone treated me like I was the only person to take care of.  Thanks for everything.”

“I appreciate this hospital.  My experiences have been very favorable.”

“Exceptional staff, great attitude.  The physician was exceptional and genuinely caring.”

“Your hospital and staff are exceptional. Minimal wait time.”

“Always pleased with the caring and knowledgeable staff with expert care.”

“Services provided are excellent, professional, and thoughtful.  I have made many recommendations.”

“I was very comfortable getting my tests done.  Everyone was friendly and helpful.  My hospital of choice.”

“The CRNP was exceptional.  I will request her if possible for future appointments.  Thorough, caring, and respectful.”

“Staff was great.  The CRNP was very considerate and through and helpful.  Radiology was very fast and efficient.”

“I was treated exceptionally well.  I will always chose Windber whenever possible.”

“Every visit I had at Windber Hospital was a good one. Greeted friendly and no long waiting time.”

“Windber has a calm, friendly atmosphere which made me feel relaxed and totally at ease.”

“I would definitely come back again. Everything went really well. The staff are kind and caring. Very pleased. Thank you.”

“I prefer this hospital. Staff has always been courteous and helpful. You have the best professionals on staff.  They care.”

“I had a fantastic experience from registration to intake to the physician. Everyone was sweet and caring. Lovely, clean facility.”

“Windber Hospital will always be my hospital of choice.”

“Although I have moved from the area, I have continued to drive 1.5 hours to continue to use this facility.”

“I have chosen Windber over other providers and have been very happy with all of the services.”

“We are extremely fortunate to have a cutting-edge healthcare facility such as the Chan Soon- Shiong Medical Center at Windber. Inarguably, the medical center, along with its doctors, staff personnel and its time-tested operational protocol are such that I sincerely believe it sets the gold standard in healthcare for not only our area but for the healthcare industry in general. If one were to study efficiency, effectiveness and how to achieve ultimate results, Chan Soon-Shiong is the place to do it.”

“Appreciate the “home town” facility. Bigger is not always better!!”

“I will not go anywhere else other than this hospital. They are wonderful, caring people, and highly professional.”

“I love this facility. I am never disappointed in the quality of care and respect give. You all do a wonderful job.”

“I always recommend this hospital to friends. I have been very happy with your service.”

“You as an institution make everything very relaxing. They talk to you and don’t make you feel like an assembly line.”

“When you enter the Medical Center, you can smell a wonderful fragrance and it is always nice and clean. It doesn’t feel like a hospital. It feels like a fancy hotel. Everyone is friendly and helpful. I am very pleased with this hospital. Thank you very much.”

“Team work by staff was excellent. Communication from doctor was excellent. Facility very clean.”

“This hospital is the most efficient, caring, and comfortable hospital in the area. You are to be commended. Friendly staff.”

“I am so very pleased with my care and experience at Windber! I tell everyone I can! Thank you so much!”

“No one likes a hospital stay, but if they were as good as mine, most people would accept it and be thankful to those administrating the care given. I know I am!”

“We the family of the patient and the patient herself would like to take this opportunity to thank each and every one of you for your wonderful care and concern during her hospital stay in the Critical Care Unit, following her stroke in August. What we witnessed during her stay was unbelievable. The entire staff and we mean entire staff was found to be a very, very caring and understanding staff; going above and beyond their duties at all times. A very special thank you to Barb, along with Holly, Josh, Chris and all the staff included who cared so deeply for the patient, and for us as the family to her. You will never know how much it meant to all of us to see the kindness shown to her while in your care. We are sure that you have heard the words thank you so many times, but we want you to know that when you hear it this time from all of us, it truly has meaning and it is truly coming from the bottom of all of our hearts. So thank you and may God bless each and every one of you for the work that you do.” A satisfied CSSMCW family.

“ED staff was very efficient and professional.”

“ER staff did a wonderful job taking care of me. RN’s were very professional and worked well together.”

“The ER staff and physician was great. ER was very busy that day, but staff was calm and pleasant.”

“This past week I was in extreme pain after going to another emergency room and basically being shrugged off. I came to Windber as a second opinion. I walked in and was barely able to talk let alone swallow. The nurse triaged me fast and then started getting lab work done. The doctor came in and gave me an answer to what was wrong. Finally! Then he ran some more tests and when he got the reports from the other hospital he even went over them and explained that he was upset about the way they had treated me. The doctor then started me on IV antibiotics and I was in for the next 2 nights. I can’t thank the doctors and nurses enough for finally finding out what was wrong. I’ve come to Windber before and will continue to go there.”

“ER doctor was excellent! Possibly saved my life – many thanks to him and staff!”

“We the family of a former patient, would like to take this opportunity to thank each and every one of you for your wonderful care and concern during her emergency room visit, following her stroke in August. What we witnessed during her visit was unbelievable. The entire staff was found to be a very, very caring and understanding staff, going above and beyond their duties at all times. A very special thank you to Dr. Prakash Phulwani for taking the time to explain the situation to us and for helping us to make the right decisions that needed to be made that day and for being so patient with is as we did so. He was so very kind as was the entire staff who cares so deeply for the patient, and for us as her family. You will never know how much it meant to all of us to see the kindness shown to her while in your care. Thank you and may God bless each and every one of you for the work that you do. Thanks again and please keep up the good work.”

“I wanted to write you a short note to let you know what a wonderful ER you have. I worked 16 years up north in an ER and never can I remember it being such a wonderful place such as yours. Professionalism is the key to this from check in to sign out. They make you feel like a person NOT a number. Right now I live in Johnstown and refuse to go there for treatment of any kind. Your doctors and nurses are the best I have ever come across. You should be proud of each and every one of them. I will never go to our local hospital here. Thank you so much for giving the public such a nice place to go. The doctors are SO competent and honest; and the nurses, sheer perfection. I just wanted to let you know how much I appreciate all of them. God bless. A satisfied CSSMCW patient”.

“The entire staff from the ER to CCU was excellent. You could see and feel the compassion and concern from each person.”

“The very first day Windber Home Health came, the nurse took my vitals and said I needed to go to the ER. I was in atrial fibrillation and had no symptoms. I ended up admitted and was there for 3 days. I feel Windber Home Health may have saved my life. I would recommend them to everyone. Windber Home Health continued my care when I came home. The nurses and physical therapy were all so great and gentle.”

“[This is the] best Home Health group I’ve ever seen in-home – mine or a family members. Level of care, competency, professionalism. All top notch, from home health aides to nursing to physical and occupational therapy. I have highly recommended Windber Home Health to others and will continue to do so in the future. Thank you!!”

“Everyone at your office gave me excellent care, your nurses are excellent. Thank you for the care you all provided me with!”

“I’m grateful to have chosen Windber Home Health. All personnel were kind, courteous, professional, and easy to talk to. I will recommend Windber Home Health to anyone.”

“Our RN Mary was so helpful with my mom’s care. She was on top of all of her medications and treatments for her cancer. We cannot thank her enough for going above and beyond for her. We truly appreciated all of her help throughout this difficult time. Thank you, Mary!”

“Windber Home Health gives excellent care and makes you feel like a good friend and family member. Used their services twice this year from both knee replacements.”

“The nurses were all very great, treated us with respect and was always polite, especially Mary. She’s one of the best I have ever had. She went out of her way to be helpful, asking before she left if there was anything she could do for us.”

“First time using Windber Home Health- but will use them always from now on. Courteous, on time, professional, friendly, gave explanations of care. Overall a wonderful experience. Had the same nurse each time-very important to me, excellent service!”

“This agency was wonderful to work with, staff very professional, very courteous and involved. They made certain to give advice on my homes setup, my daily routine, and my concerns.”

“Mary was very helpful and friendly. I was out of town and I appreciate her keeping me informed of when and how her visits with my father went. Very grateful for her and the agency’s help. Thank you.”

“All the people involved in my therapies were very competent, friendly and were very helpful in my recovery! I would recommend them to others! Thank you all and God bless you all!”

“Everyone was always on time, pleasant, informative, courteous, happy, friendly, etc. I was very, very pleased with my care and the professional way it was provided. If necessary, I would have [Windber Home Health] again.”

“I had wonderful nurses and physical therapists. Codi, Jennifer, Connie and Robert were very kind to me. They answered all my questions and made me feel at ease. They took their time with me; I never felt rushed. They were always cheerful and kind. Thank you for your service.”

“I am very pleased with the care that was provided to me by the nurse and PT professionals. They were sincere in their care and their professionalism. Both were an asset to my recovery and I appreciated the care of Home Health.”

“I found the Home Health Care workers to be professional, caring, informative, kindly and personal offers to help in any way. I felt comfortable talking with them about treatments etc. that were given to me. I would recommend them to any one, especially those who come from hospitals.”

“I was very pleased with the nursing care I got from Windber Home Health. I would highly recommend them. I mostly had Karen as my nurse. She was kind, highly skilled and knowledgeable. Very gentle and reassuring. The other nurses were very good as well.”

“This is the 4th time that I have needed Windber Home Health Care and each time I am treated with upmost respect. The nurses are all great but a special shout out must go out to Codi. She is one in a million! Thanks go out to all who have helped me over the last few years. You have no idea how much it means to have a familiar face come into my home with a smile when I am feeling so bad. Windber Home Health is the ONLY home health agency I will use! Thanks to all.”

“I had the best care possible from all the people that helped me. I would highly recommend Windber Home Health to everyone. “

“The nurse you sent saved my life. She recognized my symptoms as life threatening. Under her advice I went to the hospital where it was discovered I had gone from a 13.2Hbg to a 7.0 Hbg. I received two units of blood and I felt good. I thank her from the bottom of my heart.”

“Excellent care from everyone which made my recovery much quicker. I really appreciate all they did for me and I did not have to leave my home.”

“Thank you for the excellent support and care of the nurses and therapists that supported me now and in years past. We always recommend Windber to others in need.”

“My home health nurse Jennifer and physical therapist Greg helped me very much and are excellent and outstanding at their jobs.”

“Both nurse Codi and my PT Greg were amazing! Not only were they thoughtful, informative, and patient – they were delightful! I enjoyed their visits, as well as needed and were thankful for their care! Lovely, kind, sweet, cheerful, attentive – I cannot say enough good about them! I would not only recommend this healthcare, but I’d prefer my loved ones and friends  use them. I thank them all!”

“My Home Health care was excellent. I would want them again if I needed home health care.”

“The nurse and physical therapist were very polite and answered all of my questions. They also returned our call in a short amount of time and were very helpful.”

“Every question [was] answered. I give an A+++++ to your staff and agency. My nurse Codi is exceptional – she deserves a raise, as well as Mike and Greg (therapist). They gave me so many ideas to make my life easier. Codi made me laugh every time she cam – always smiling and she knew her job. You are lucky to have her as an employee. Professional attitude, great and very responsible. I will be using your agency again, as I did the last two years.”

“I use to hate the word hospice, till this experience. It was the best experience in my 65 years of life. They took such great care of my mom. I wouldn’t have made it through if it wasn’t for hospice. Thank you very much.”

“The staff at Windber Hospice are very caring and personable people. Even during a pandemic they went above and beyond to make my entire family comfortable.”

“My family and I were very pleased with this hospice. I had a very good experience with the whole staff. I can’t say enough about Windber Hospice. God Bless them.”

“Given the circumstances created by COVID-19, the hospice team, along with nursing home staff, were our link to [the patient]. They went above and beyond in their duties. They would even go in on weekends and keep us informed.”

“I think the people who came to take care of [the patient] were very proficient and very caring people; they treated us with respect and dignity.”

“All Hospice staff was wonderful! Marie was her nurse most of her time in Hospice and she was wonderful and supportive!”

“My mother’s care and our care after she passed was beyond great. I would never think twice about having you care for another loved one if the time would come. I always recommended your hospice care at Windber to others. Thank you.”

“I received a card and the title is ‘I am always with you,’ it is such a beautiful reading. I read it almost everyday and it makes me feel not so far away from my son. Thank you for the information on how to cope with the loss of a loved one.”

“Windber Hospice is outstanding in all respects. Most important to me is the care and love the personal gave my wife in the most difficult time in our life together. Such support is non-existent in central Pennsylvania. Windber Hospice is a God send.”

“I sincerely appreciate efforts made to continue helping us despite the pandemic and unavailability of in-person groups. I plan to keep, review, and compile mailings for personal use and to share with others going through the grief process. So very grateful for all of the assistance and understanding.”

“Windber Hospice was truly outstanding in providing so many services during my mother’s last year with me. From the home care nurses to respite care to spiritual guidance, they are the best! May the program be around for many years to come. I know they will greatly help patients and families on a difficult road in healthcare. God Bless!”

“The literature was extremely helpful. I had no idea that some of the things I was experiencing were normal. Thank you for “ALL” of your help.”

“My mother’s care was excellent and the support I received was so helpful. Her primary nurse, Jann, was very helpful, caring, and supportive to both my mother and myself.”

“The people from Windber Hospice could only be described as ‘angels from God’ and I am so thankful for all of their help and guidance. God bless all of them.”

“Kelly was a wonderful and friendly nurse. She always answered any questions we had for her. She was on top of everything.”

“Windber Hospice was great. The nurses we had were all beautiful and treated us with so much compassion and love. I cannot say enough great things about Windber Hospice.”

“Hospice and staff were the greatest. Kind, caring, compassionate, professional, experienced, honest, helpful, and overall a God send. Special kudos to nurse Ginger. Thank you all from the bottom of my heart.”

“This was my 3rd time dealing with Windber Hospice and they have been wonderful each time. They are very caring and understanding.”

“Thank you for taking care of my brother. I am glade you came to help him in his need. He really appreciated it. I know. God bless each and everyone of you for your help.”

“Mom was only under hospice care for a few days. My dad was under hospice care for 2-3 years – care was exceptional in both cases.”

“My dad received excellent care while in hospice. His nurse couldn’t have been any more caring and kind to him. My parents looked forward to seeing her and loved her. She was wonderful to them as well as myself.”

“Windber Hospice was really good to my mom. Home visit nurses were kind and caring, and on-site they treated and took care of her with dignity. Always answered any questions we had and I was thankful someone stayed with her at the end since she passed at night.”

“The care my wife received from hospice was the best I could have hoped for and more than I could have imagined. A special thanks to RN Jamie.”

“The nurses, caseworker, and secretary could not have been nicer. They were extremely compassionate with my aunt, my family, and me.”

“Windber Hospice could not have been any more helpful during our mother’s short experience with them. They were wonderful!”

“I have to admit that when Dr. Ellenberger suggested hospice for our mother, Lois, I was skeptical. I pictured “cold” personnel, clinical procedures and a very sterile environment. I had a lot to learn. When Windber Hospice came to the house, literally everyone was wonderful. Everyone was so warm and caring. The patience and attention shown not only to our mother, but to all of us, was outstanding. You listened when we asked questions and explained situations so clearly. You all became like family. You should all be so proud of yourselves and what you do. You as individuals and your services provided are simply awesome. Pat yourselves on the back and keep doing what you are doing. You have brought such comfort to our Mom and family, as I’m certain you do to everyone you service. The look of peace on Mom’s face when she passed is a testament to that. Cannot find the words to thank all of you enough, so we will just say Thank You!”

“Let me take a moment to express how thankful we are that we had Windber Hospice for our mother’s end of life care. Every moment she encountered was awesome care combined with love and respect. She, who could be very careful, cautious and discerning, never doubted you. When she spent time in the PCU, she actually liked it. You allowed her freedom to be herself and to also be cared for. I admire all the nursing staff who could be that professional and also flexible. And cookie baking! You were awesome! Our care at home was always complete-with expertise, with every question answered and every issue addressed. We have to love all the home nurses that visited us. I have such respect for you, and we consider you to be our friends, and so did she. She was very intone with new ways of healing and Dr. Warshel was sent by God to be her doctor. She was so energized by any new approach and so open to the alternatives that in many places would have never been suggested. She and Dr. Warshel were on the same wavelength from day one. I will miss all of you. You provided healing and care for this whole family. We really love all of you who were her caregivers. I hope we have the opportunity to support your work in the future. The book does not close. We just turn the page to begin a new chapter. We are so pleased to have all of you in this family’s story. God Bless, A grateful CSSMCW family.”

“We wanted to let all of you know what grateful hearts we have for the wonderful care that you gave to our husband and father these last few months. The first time meeting with Barbra and Diane was calming for my mom and I. Diane and Melanie, thank you from the bottom of our hearts for the wonderful care that you gave to him. Diane, thank you for all of your phone calls to me each week to let me know how my dad was doing. Thank you for all of your nursing care and the love that you showed my dad. He was so lucky to have you there watching over him and seeing to it that he was comfortable and not having pain or discomfort. I also wanted to thank the volunteers and the chaplain that came to my dad’s room to comfort us and support us as we said goodbye to our wonderful husband and father. Thank you so much Debbie who came to the funeral home to see that we were okay and offered wonderful words of comfort and encouragement about the days and weeks ahead and that the hospice would still be with us. It is difficult to find the right words to thank all of you, but we know that he says thank you as well. He was blessed to have Diane and Melanie there for him.”

“Dr. Brown, the nurse, the technicians, and even the receptionist went above and beyond.”

“I love that Jennifer Anto speaks to me in a genuine way with care. She listens and always answers my questions. Dr. Brown is amazing. For once I found a doctor who cared to hear of my medical background. She was thorough and very helpful. Her care was nothing but the best. I would highly recommend both Jennifer Anto and Dr. Brown to anyone.”

“All the staff at the JMBCC were extremely kind.  I would recommend this facility for any procedure.”

“The Mammo staff made me so comfortable and eased my anxiety. My results came within days. Superior Care.”

“The staff are always so nice and professional. I would not go anywhere else for my mammograms.”

“I am very pleased to be going to the JMBCC. It’s nice to go for a test where the staff and doctors care. Thank you.”

“The JMBCC staff were excellent. I would recommend this facility to family and friends. Keep up the excellent work.”

“The mammo tech was very wonderful, efficient, and knowledgeable.”

“A close friend, who is having significant medical challenges, had an MRI done a few days ago at the JMBCC. After the test, she was given hot bread with butter and jelly. The simple offer of that gesture and the caring attitude of the staff was so meaningful to my friend it was unbelievable. Those simple acts of caring mean so much to people facing medical challenges that it helps brighten up their day for even a little while. Thank you from the bottom of my heart that you made my friend feel special and well cared for.”

“Dr. Sims is wonder and caring doctor. I would recommend her to everyone. She makes you feel like you are her only patient. She listens and makes your worries go away.”

“This was my second visit at the Ortho Clinic for two different problems. Your service makes it fast and easy with excellent results.”

“Walked into Ortho Walk-In Clinic (barely) and went out walking much improved. I have already recommended clinic to anyone with an issue. Their kindness alone was comforting. Treatment did the trick. Very professional. The Nurse Practitioner Kelly was awesome. So comforting to know if I have a bone issue I have somewhere to go quickly to receive help. Thank you all so much!”

“Very quick response to my walk in visit. The boot prescription took care of my pain. Thanks to all.”

“Staff in the walk in clinic and PT were fabulous and caring.”

“Sara and Kathy (Pelvic Therapy) are excellent therapists. I felt very comfortable with them. They developed a workable treatment plan for me and explained everything in layman’s terms so that I could understand the purpose of the exercises. They are both kind and caring and I would highly recommend this service.”

“Kathy and Sara (Pelvic Therapy) are kind, caring and very professional. I have been very pleased with their services. I also attend personal training with Mark Rhodes. Again I have been very satisfied with the attention that has been given to me.”

“I was there for OT (Occupational Therapy). Lisa is awesome – would recommend her and the facility.”

“Megan is an excellent Physical Therapist. She listens to the patient to better understand their problems and informs you of what procedures to follow and why. She is very patient and understanding.”

“The HealthStyles staff are truly professional in their jobs. It is a pleasure to work with them. They are caring and compassionate with my needs.”

“The therapist is the most caring, brilliant, inspirational, knowledgeable.  She was able to help me with my pain.”

“The therapists in the clinic are amazing. They give fantastic care. I would recommend them to anyone. CSSMCW is very lucky to have them.”

“The therapist is professional, empathetic, informative, and pushes for improvement each session.”

“The therapist was very friendly, courteous, and professional.”

“The therapists are very knowledgeable in their field.  The department is excellent.”

“The PT staff is excellent. This is the best PT in the area due to the staff.”

“My therapist was wonderful, very polite, personable, and made me very comfortable. She explained everything in detail. I am grateful for her help.”

“The therapists are the reason my child is progressing. They are hard working. They are patient and caring with my son.”

“Fantastic work from the therapist in OT.  Very knowledgeable, caring, and trusting.”

“Staff were all very helpful and friendly. Going through cardiac rehab helped me to get into better physical condition and to lower my BP.”